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The main principles of the BPM engagement model are
1. Accountability : Make managers accountable for the results (both quantitative as well as qualitative) of their processes.
2. Measure outcomes : Both the quantitative as well as qualitative aspects of the process, and compare the various units.
3. Enforce :The Executive has to enforce the accountability of the managers and not just the manager of a BPM unit. The latter, in most organization, is not “powerful” enough to force a difference in mentality and discipline.
4. Facilitate : The main task of the BPM unit. If the Executive enforces management of processes and their improvement, then the BPM unit can support the Business Managers.